REFUND POLICY

 

Products purchased may be returned for a full credit, minus shipping and handling charges of $10.00.

In order to obtain a refund or exchange, you must provide your correct e-mail address and/or mailing address to Directory Resources, Directory Resources will not be liable for any claims of non-receipt of merchandise that was a result of an incorrect mailing address provided by you to Directory Resources. The customer is responsible for providing a correct/working address.

Fraudulent Credit Card Charges or Fraudulent Claims - All requests to negate charges are investigated by our technical department and legal department. If you make a fraudulent claim of unauthorized card usage, we will report this to the credit card services. This report may result in cancellation of your card services, put negative information on your credit report, and create possible criminal charges that may be filed against you.

SHIPPING POLICY

In order to obtain a product from Directory Resources, you must provide your correct e-mail address and/or mailing address to Directory Resources, Directory Resources will not be liable for any claims of non-receipt of merchandise that was a result of an incorrect email address and/or mailing address provided by you to Directory Resources The customer is responsible for providing correct/working address information. Shipping and/or setup time for most products is 14 days.

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